Responsible Gaming at yt99

Age Restriction Policy

yt99 operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement and applies to every player in Bangladesh and all other markets we serve. Gambling is an adult activity and yt99 takes its duty of care to younger people extremely seriously.

All new accounts are subject to Know Your Customer (KYC) verification, which includes confirming the player's date of birth against a government-issued identity document such as a National ID card or passport. No withdrawal will be processed until this verification is complete. Accounts where the registered holder is found to be under the age of 18 at the time of registration will be closed without notice and any deposited funds returned in accordance with our terms.

yt99 also participates in third-party underage protection initiatives and may use age-estimation technology as an additional layer of verification. If we have reason to believe an account is being operated by an underage individual, the account will be suspended immediately pending a full review. We encourage adults to report suspected underage gambling by contacting [email protected] at any time.

Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. yt99 encourages all players to be honest with themselves about their gambling behaviour. The following self-assessment questions are based on widely used problem gambling screening tools. If you answer "yes" to three or more of these questions, we encourage you to contact our support team or activate one of the account control tools described on this page.

Gambling behaviour that causes distress or financial harm is a recognised health concern. It can affect anyone regardless of age, income, or background. yt99's platform monitors gameplay patterns for signs associated with problem gambling and our team may proactively reach out to players whose behaviour suggests they may benefit from additional support. Such outreach is conducted with full respect for player privacy.

Deposit and Spending Limits

One of the most effective ways to keep gambling enjoyable and within your means is to set a clear budget before you start playing. yt99 provides three types of financial limit controls that can be configured directly from your account safety settings panel.

Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — there is no way to circumvent an active limit by switching payment channels. All three limit types can be active simultaneously, and the most restrictive limit in effect will always take precedence.

Reducing a limit takes effect immediately. If you set a daily deposit limit of ৳2,000 today, that limit applies from the moment you save it. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit comes into force. This delay is intentional — it gives you time to reconsider a decision made during an active session when emotions may be running high.

Time-Out Feature

Sometimes you simply need a short break from gambling without wanting to close your account permanently or commit to a lengthy self-exclusion. yt99's time-out feature is designed precisely for these situations. It provides a structured pause that prevents any gambling activity for a fixed period you choose in advance.

During an active time-out on your yt99 account, the following restrictions apply:

• You cannot log in to the platform via any device or browser.
• All scheduled or pending deposits are cancelled automatically.
• You will not receive any promotional emails, bonus notifications, or marketing communications from yt99 during the time-out period.
• Any pending withdrawals will continue to be processed normally — a time-out does not affect your right to receive funds already requested.
• The time-out cannot be reversed or shortened once activated, regardless of the reason given.

To activate a time-out, navigate to Account Settings → Safety & Responsible Gaming → Time-Out after logging in. Select the duration, confirm your choice, and the restriction will activate within seconds. If you feel you need a break longer than 30 days, please consider activating the self-exclusion programme described in the next section.

Self-Exclusion Programme

Self-exclusion is the strongest account control tool available on yt99. It is designed for players who have concluded that they need to stop gambling for an extended period and want a firm barrier in place to support that decision. yt99 takes self-exclusion requests with the utmost seriousness and processes them as a matter of priority.

The following self-exclusion periods are available:

• 6 months — A medium-term break suitable for players who want a significant pause before reconsidering their relationship with gambling.
• 1 year — A full annual exclusion, during which all access to the yt99 platform is blocked.
• 3 years — A long-term commitment for players who want a multi-year period of distance from online gambling.
• Permanent exclusion — A lifelong ban from the yt99 platform. This is irreversible. Players who choose permanent exclusion will never be able to reopen an account with yt99 under any name, email address, or payment method.

During self-exclusion, yt99 will:

• Immediately disable all login access to your account across all devices.
• Cancel any active bonuses and pending promotional claims.
• Remove your contact details from all marketing and promotional communication lists for the full exclusion period.
• Process any pending withdrawal requests within our standard timeframe — exclusion does not delay payment of funds already requested.
• Retain your account data securely in accordance with our Privacy Policy and AML record-keeping obligations.

To initiate self-exclusion, contact our support team directly at [email protected] or use the self-exclusion form inside your account dashboard under Account Settings → Safety & Responsible Gaming → Self-Exclusion. You may also request self-exclusion via live chat. All requests are actioned within one hour of receipt, 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Protecting Vulnerable Players

yt99 recognises that some players may be more vulnerable to gambling-related harm than others. Vulnerability can arise from a wide range of circumstances, including financial hardship, mental health challenges, bereavement, relationship stress, substance use, or a personal or family history of problem gambling. We do not make judgements about any individual's circumstances — our responsibility is to provide tools and support that are accessible to everyone.

Our platform incorporates the following measures specifically designed to identify and support vulnerable players:

• Behavioural monitoring: Our systems track indicators associated with disordered gambling, including unusually frequent deposits, rapid bet escalation, late-night sessions over extended consecutive periods, and large losses followed immediately by maximum deposits (loss-chasing patterns). When these patterns are detected, a member of our player welfare team may reach out by email to check in.
• Proactive account reviews: In cases where behavioural data suggests a player may be at risk, yt99 may impose a temporary account review pause and contact the player before normal access is restored. Players will always be informed of the reason for such a pause.
• Financial vulnerability signals: Where a player's deposit frequency or amount appears inconsistent with sustainable recreational play, yt99 may request a source-of-funds declaration as both a KYC and a player welfare measure.
• Staff training: All yt99 customer support staff receive regular training in responsible gambling awareness and are equipped to respond with sensitivity and without judgement to players who disclose gambling-related difficulties.

Support and Help Resources

If you or someone you know is experiencing difficulties related to gambling, reaching out for help is the most important step you can take. yt99's support team is always available, but we also encourage players to access dedicated gambling support organisations that provide specialist counselling, advice, and assistance.

Below are the ways to get help immediately. All contact options listed for yt99 are available 24 hours a day, 7 days a week, every day of the year including Eid, Victory Day, Independence Day, and all other Bangladesh public holidays.

Our Commitment to Safe Play

Responsible gaming is not an afterthought at yt99 — it is a foundational part of how we operate. We believe that sustainable, enjoyable gambling requires a platform that actively supports its players' wellbeing, not merely one that offers tools and then leaves players to manage alone. Our commitment to Bangladeshi players extends beyond compliance into genuine care.

yt99's responsible gaming programme is guided by three core principles:

• Prevention over reaction: We invest in technology and training to identify risks before they escalate into crises, rather than only responding when a player reports a problem.
• Friction where it matters: We deliberately introduce delays and confirmation steps at the points in the player journey where impulsive decisions are most likely — such as the 24-hour delay on limit increases — because a moment's pause can make a significant difference.
• No-shame culture: We train every member of our support team to respond to disclosures of gambling harm with empathy and professionalism, never with judgement or dismissiveness. Every player who contacts us about a problem will be taken seriously and treated with respect.

yt99 reviews its responsible gaming policies and toolset on a regular basis to ensure they reflect current best practice. If you have a suggestion for how we can improve our player protection measures, we welcome feedback at [email protected].

This Responsible Gaming page was last reviewed and updated in January 2026. 18+  Gambling is for adults aged 18 and above only. Play within your means.